Technical Support Engineer
About the role
dormakaba is seeking a Technical Support Engineer based in Reamstown, PA or Indianapolis, IN. The Technical Support Engineer is responsible for providing technical product support for mechanical products produced and marketed by dormakaba to the end‑user and is also responsible for effective communication with internal and external customers when making recommendations and solving problems. We are at the heart of every place that matters. From automatic doors to cloud‑based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Responsibilities
- Consult with appropriate field personnel to provide support, updates, and documentation, as well as to assess the on‑going effectiveness of the support structure
- Apply comprehensive knowledge of product capabilities to develop customer‑focused solutions, support specialized applications, and drive recommendations for product enhancements and innovation
- Receive and coordinate efforts to respond to specific technical product concerns from the field, acting as a liaison between various functional areas as needed
- Demonstrate strong analytical, research and reasoning abilities in evaluating products and applications via phone, text, and video in the field for unusual product wear, attack indications, or failure
- Use good judgment to balance the needs of the customer and corporate when authorizing replacement products for warranty issues
Requirements
- High School diploma or equivalent
- 3+ years’ related industry experience
- Proven track record of exemplary service delivery
- Excellent language and communication skills
Qualifications
- Technical and/or sales experience with dormakaba products and other access control products
Benefits
- Medical, Dental, Vision, Life and Disability Insurance coverage options – no waiting periods
- Medical Wellness Programs
- Vacation and Personal Time Off
- Parental Leave for Moms and Dads
- 401k Matching plan beginning on Day One
- Tuition Reimbursement Program
- Learn and Grow Program (internal advancement)
- 24/7 access to over 15,000 LinkedIn Learning courses
- Employee Assistance Programs
- Voluntary Legal Insurance
- Unlimited Referral Reward Bonuses
- Corporate Discounts for shopping, travel and more
Pay
Base Salary $55,000 - $75,000 (determined by education, experience, knowledge, skills, abilities,