Technical Support Engineer

Job Description

We are seeking a motivated and detail-oriented Technical Support Engineer to provide front-line technical support for DTS hardware and software systems. This role is ideal for a technically skilled professional who thrives on problem-solving, customer interaction, and cross-functional collaboration.

Responsibilities and Duties

• Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues in accordance with established procedures and individual skill level.
• Serve as a front-line resource for the Help Center by responding to support tickets independently and/or in collaboration with senior technical staff as appropriate.
• Test, evaluate, and verify software, system, and product performance to ensure customer requirements and quality standards are met.
• Support sensor installation, wiring, configuration, calibration, and system setup for customer applications.
• Maintain, develop, and update technical documentation, knowledge base articles, and Help Center content related to common issues, solutions, and best practices.
• Collaborate with engineering and product development teams to communicate customer feedback, support product improvements, and assist in defining and reviewing system and product requirements.
• Provide web-based, remote, and on-site technical support, including customer training and system demonstrations, as assigned.
• May participate in customer meetings, site visits, and training sessions, independently or alongside senior technical staff, depending on experience level and project scope.
• May assist with pre-sales and post-sales technical activities as needed, with primary emphasis on post-sales customer support.
• Design, develop, or assist with custom support solutions, including interface circuits, cables, and related system components, as needed.
• Contribute to internal training programs, technical documentation, and knowledge-sharing initiatives.
• Participate in professional development activities, such as training sessions and mentoring or shadowing experienced engineers.

Experience and Skills

• Technical degree in electronics/engineering or equivalent training and previous (approximately 2 years) in a technical role involving data acquisition, sensors, or embedded systems, or an equivalent combination nation of education and experience is necessary.
• Related experience working in automotive crash, flight test, and/or aerospace & Defense (A&D) sectors is preferred. Experience working with aerospace and/or automotive testing applications is a plus.
• Demonstrated proficiency using various computer programs, such as Outlook, Word, and Excel, as well as, the ability to learn and master several essential DTS software products essential is necessary.
• Demonstrated ability to resolve customer/product issues within established timeline, as well as, to address and document details, simultaneously manage multiple tasks, meet deadlines, and collaborate effectively with other individuals/departments is necessary.

Benefits

• Competitive base salary and performance bonus structure
• Flexible work schedules
• Six paid company holidays plus the final week of the year off (paid)
• Free on-site EV charging stations
• Comprehensive medical, dental, and vision insurance
• Employer-paid life insurance
• Voluntary insurance plans including accident and critical illness coverage
• Tuition and training assistance
• 401(k) with employer match

Work Environment, Physical Demands, and Equipment Use

This position works in an environment in which safety, environmental and health concerns may demand constant attention. The work environment is a production and engineering area and typical business office. The employee is frequently required to stand, walk, sit, and have the ability to lift and carry up to 50 lbs. Occasional US and/or international travel to customer, vendor, corporate, and/or other sites may be necessary based on business or customer needs.

ITAR Statement

This position requires compliance with U.S. Export Control requirements. Therefore candidates must qualify as a a U.S. Person as defined by 22 C.F.R. 120.15.

Equal Opportunity Statement

DTS is committed to a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, religion, sex/gender, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local regulations.