Technical Support Engineer

About the Role

Our operations and client services departments are key to the success of our business, and the success of our customers. These departments work together to ensure our customers receive high quality products and customer service. Our teams focus on building, testing, and repairing products, building and integrating larger scale solutions, and providing both on-site and remote technical support to our customers. We are looking for a Technical Support Engineer to join us in our pursuit to provide our customers with the highest quality products and world-class support.

What's in it For You?

• A premium benefits package including competitive Paid Time Off; Medical, Dental, Vision, and Hearing Insurance with no premiums based on Full Time 40-hour weeks; Long-Term and Short-Term Disability; AD&D; 401(k) and a Profit-Sharing Plan; and Gym Memberships.
• Industry competitive salaries.
• A great work culture where we work hard and make the time to enjoy both our work and the people around us.
• Challenging and engaging work that makes a difference on a global scale.

What You'll Work On

As a Technical Support Engineer, you will be part of a team assisting scientists and researchers across the globe who use Campbell Scientific's measurement & control instrumentation. Your day-to-day interactions with our clients will include phone calls, emails, and video calls. You will be responsible for independently solving tier 1 and tier 2 technical support cases. Your skills in asking the right questions to determine the nature of the problem, coupled with the ability to solve complex instrumentation and telecommunications problems will be critical to your success in this position. If you have a passion for science and a desire to help others who share that passion, seek continual learning, and enjoy a challenging and fast-paced environment, you will find this position personally rewarding and fulfilling.

Key Tasks

• Create and maintain a strong culture in accordance with Campbell Scientific's core ARCTIC values -- Accountable, Respectful, Client-Centric, Team-Oriented, Innovative, Continually Improving.
• Provide customer technical support via phone, web, and email.
• Enter support cases into Customer Relationship Management CRM system.
• Troubleshoot product and equipment via multi-meter, oscilloscope, computer transparent mode, watching and evaluating data packets, etc.
• Program dataloggers for measurement, control, and communication.
• Coordinate with equipment calibration and repair services.
• Test application specific products.
• Become a subject matter expert on the operation of market-specific measurement systems.
• Share specialized information with other employees.
• Collaborate with systems implementation and manufacturing teams on system configurations.
• Assist with in-person and remote customer training.
• Provide on-call technical support outside of normal business hours, as required. Pay differential.

Qualifications

At least one of the following:

• Minimum 2 years in a CS technical support role.
• BS degree in science or engineering.
• 3-5 years supporting scientific instrumentation.

Required Skills

• Experience providing customer support for a technical product (software and/or hardware).
• Ability to read and understand technical manuals for scientific equipment.
• Proficiency with computers and associated office-specific software including word processing, spreadsheets, presentations, email, and the Internet.
• Excellent written and oral communication and presentation skills in the English language.
• Problem solving and customer service skills.
• Knowledge, application, and use of sensors and related technical products used for measuring environmental phenomena including temperature, wind speed, wind direction, barometric pressure, solar radiation, soil volumetric water content, water level, precipitation, etc.

Preferred Qualifications

• Familiarity with different sensor output types, including voltage, bridge (resistor) type, current, RS-232 serial, SDI-12, and pulse.
• Familiarity with the CRBasic programming language.
• Ability to read and interpret data (in different formats such as binary and hexadecimal) on different computer communication ports (com ports, IP Ports, etc.).
• Basic understanding of telecommunications equipment.
• Enough knowledge of electronics and electrical systems to help customers understand electronic measurement principles to make reliable measurements and to find and resolve measurement related issues.
• One or more years' experience using and supporting measurement systems and environmental related sensors.
• An interest in the natural processes of the environment.

Work Environment

This is an office environment where 90% or more of the time will be spent on a personal computer assisting customers via multiple communication systems including email and telephone. Periodic travel may be required.

Physical Requirements

Sitting for extended periods. Standing, bending, and twisting consistent with normal business operations in an office setting. Use of desktop PC for extended periods during a standard workday.

Location: Logan, UT