Technical Support Engineer

About the role

As a Technical Support Engineer, you’ll provide advanced technical support for Cadence’s Romax software product line, ensuring customer success and satisfaction. You’ll also contribute to pre-sales activities, deliver training and SimAcademy webinars.

Responsibilities

• Provide first-line technical support for Romax products, from basic inquiries to complex application issues.
• Deliver product training and live demos for customers.
• Create knowledge content (how-to articles, videos, presentations).
• Engage with the Romax user community and forums.
• Collaborate with sales, services, and R&D teams to share feedback and improve products.
• Maintain high standards for responsiveness and quality in customer support.

Requirements

• Bachelor’s or Master’s degree in Mechanical Engineering or related field.
• Recent graduates are welcome!
• (Industry experience is a plus but not required.)
• Strong communication skills and ability to simplify complex concepts.
• Self-organized, deadline-driven, and a team player.
• Eligible to work in the U.S. and able to travel up to 10%.
• A good understanding of mechanical transmission components (bearings, gears, shafts).
• A passion for customer support.

Preferred Skills

• Experience with Romax or Adams simulation software.
• Familiarity with FEA tools (MSC Nastran, ANSYS).
• Proficiency with CAD systems (CATIA, Creo, SolidWorks).
• Experience with MATLAB and/or Python.