Technical Support Engineer 3

About ONTO Innovation

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies, including 3D metrology, macro defect inspection, advanced packaging lithography, factory analytics, and materials analysis. Our solutions span the entire semiconductor value chain, helping customers solve their most difficult yield, performance, quality, and reliability challenges.

Job Summary & Responsibilities

• Maintain operational readiness, availability, and performance of Onto Innovation systems installed in the PACE facility.
• Perform preventive and corrective maintenance, system recoveries, and configuration changes in a cleanroom environment.
• Troubleshoot and resolve complex hardware, electro-mechanical, and system-level issues.
• Support internal demonstrations, experiments, customer evaluations, and development activities conducted within the PACE facility.
• Maintain accurate service records, configurations, and documentation for installed systems.
• Provide expert-level hardware and system support through the escalation process for Onto Innovation tools.
• Support Field Service Engineers through remote diagnostics, root cause analysis, and recovery planning.
• Develop and clearly communicate plans of action, findings, and results to internal stakeholders and customer-facing teams.
• Occasionally provide on-site field service support in a Field Service Engineer capacity as needed.
• Drive continuous improvement of product supportability through documentation updates and development.
• Provide structured feedback to design and engineering teams on quality, reliability, and serviceability issues.
• Participate in New Product Development (NPD) and New Product Introduction (NPI) activities.
• Support development and validation of service documentation and qualification criteria during NPI.
• Provide on-the-job technical training and mentoring to Field Service Engineers.
• Serve as a technical resource for cross-functional teams.

Qualifications

• Education: Bachelor’s degree (BS) in Electrical Engineering, Mechanical Engineering, Physics, Electronics, or a related technical discipline (or equivalent military technical experience).
• Experience: Minimum 5 years of experience supporting semiconductor capital equipment. Demonstrated system-level troubleshooting experience with complex electro-mechanical tools. Experience supporting high-value CAPEX equipment in cleanroom manufacturing environments. Experience with lithography, inspection, metrology, advanced packaging, or panel-level manufacturing equipment preferred.
• Technical & Professional Skills: Strong hardware and system troubleshooting skills. Proficient with PCs, diagnostic tools, and Microsoft Office. Strong analytical, documentation, and problem-solving skills. Excellent written and verbal communication skills. Ability to manage multiple priorities and work cross-functionally.