Technical Support Desk Technician (COMSEC Tier 2)

Job Description

Link Solutions is seeking a Technical Support Desk Technician (COMSEC Tier 2) to join our team in Sierra Vista, Arizona.

Qualifications

• U.S. Citizen with an active DoW Secret Clearance
• Two (2) years of telecommunications, electronics, information technology, or related technical experience; vocational training, military training, or professional certification from an accredited technical institution preferred
• Experience supporting COMSEC equipment and key management systems, including ACES, SKL, and Public Key Infrastructure (PKI) environments
• Working knowledge of tactical communications and networking environments, including secure voice, data, and network operations
• Experience using NetOps Toolkits (J-TNT) and other network monitoring, diagnostic, and troubleshooting tools
• Understanding of system and network administration concepts, including operating systems, virtualization, and network protocols
• Experience troubleshooting hardware, software, communications, and encryption-related issues in a military or enterprise environment
• Strong customer service, problem-solving, and technical documentation skills
• Ability to work independently and as part of a technical support team in a fast-paced operational environment

Preferred

• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
• Experience working in a Department of Defense (DoD) environment
• Experience providing quality service and support for mission-critical systems and VIP end users
• Excellent communication skills (written and oral) and interpersonal skills
• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
• Problem solver and troubleshooter who thrives in resolving complex problems
• Strong self-starter requiring minimal supervision

Additional Information

• Competitive compensation and benefits package including paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more
• EEO employer
• Affirmative Action/Equal Opportunity Employer
• Participates in the E-Verify Employment Verification Program