Technical Support Analyst (Su-Th 9:00a - 5:30p CST)

About the role

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state‑of‑the‑art robotics and services in thousands of pharmacy settings around the United States and Canada. The Technical Support Analyst responds to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy, opens service requests in a ticketing system, and may assist with customer support or research projects as needed.

Responsibilities

• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals.
• Maintain, upgrade, or replace software systems and provide hardware support.
• Support and maintain user account information including rights, security, and systems groups.
• Maintain progressive knowledge of ScriptPro systems.
• Perform other