Technical Support Analyst II (Audio-Visual)
Mondo · Houston, TX · 1 mo ago
On-siteInformation Technology$35–$45/hrContract
Location: Onsite – Houston, TX
Start Date: ASAP
Duration: Contract through April 1, 2027 (possibility of extension)
Compensation: $35 to $45 per hour (W2)
About the role
This is an end-user focused technical support role centered on audio-visual systems supporting daily meetings and events across a major corporate facility. The person in this role will troubleshoot and maintain conference room hardware and software, train end users, and help keep a large-scale AV environment running smoothly across platforms like Microsoft Teams Rooms, Crestron, Poly, Logitech, and Neat.
Responsibilities
- Provide day-to-day support, maintenance, and troubleshooting for conference room audio-visual hardware and software
- Assist end users with meeting scheduling, room setup, and reported technical issues
- Monitor system health across Microsoft InTune, Crestron, Logitech, Poly, Neat, and AppSpace digital signage platforms
- Conduct daily site walkthroughs to proactively identify down systems
- Run and review system health reports to catch issues early
- Support camera tracking systems and related meeting technology
- Train end users on proper use of AV systems to reduce recurring issues
- Research new AV products and stay current on production systems
- Collaborate with senior AV staff, vendors, digital teams, and sourcing teams to resolve issues
Requirements
- Hands-on experience with audio-visual equipment such as Microsoft Teams Rooms, Crestron, Polycom, Neat, or Logitech
- Ability to lift 50 pounds, bend, climb ladders, and maneuver under tables and furniture
- Strong communication skills with a clear focus on end-user enablement
- Ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment
- Comfortable working 100 percent onsite
Preferred Qualifications
- Direct experience with all listed AV platforms, though not required
- Basic networking knowledge
- Strong analytical skills with the ability to interpret system data and reporting
- Experience supporting large-scale corporate meeting or event environments
Benefits
- Medical, dental, and vision coverage
- 401(k) eligibility