Technical Support Analyst

Job Description

Responsible for providing technical support and service via phone or PC connection to clients in the payment card industry. Preform functions such as diagnosing, updating, or staging of products and services. Provide support to customer service with troubleshooting, researching, and training for proprietary products.

Apply problem solving and technical skills to effectively solve customer's questions and/or technical challenges. Assist with terminal programming, operation, hardware and software support

Desired Candidate

• Familiar with credit card terminals, payment gateways or POS Systems
• Basic Website knowledge
• Able to communicate clearly
• Respond efficiently with customer inquiries and maintain high customer satisfaction
• Capable of working independently or with team members
• Recognize when issues should be escalated senior technical team or developers
• Able to multi-task, prioritize and manage time effectively
• Familiar with payment card industry rules and regulations
• Sound troubleshooting strategy under conditions of critical severity
• Knowledge with First Data and/or TSYS processing platforms a plus

What we offer

• Competitive compensation
• A range of benefits to include: Health, Dental, and Vision insurance
• Paid Vacation
• 401(k)