Technical Success Manager

About Your Day-to-Day

• Serve as the primary point of contact and trusted advisor, deeply understanding customer technical needs, challenges, and business objectives.
• Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives.
• Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long-term success.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
• Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention.

Requirements

• 5+ years of experience in a technical, customer-facing role such as Technical CSM, Technical Customer Success Engineer, or Technical Account Manager within the tech or SaaS industry.
• Strong technical background in DevOps, platform engineering, and cloud-native environments (CI/CD, Kubernetes, IaC, cloud providers).
• Familiarity with internal developer portals/platforms and developer experience tooling is a strong plus.
• Comfort with Port's AI capabilities (AI agents, workflow automation) and the ability to guide customers through AI-assisted engineering workflows.
• Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
• Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
• A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.
• Ability to work in a hybrid capacity from our office.