Technical Staff Engineer-Applications (Software/Firmware)

About the Role

Microchip Technology Inc. has an opening for a Technical Staff Engineer-Applications (Software/Firmware) in Houston, TX. The successful candidate will work closely with product development, validation, marketing, and sales teams to provide world-class technical customer support for Datacenter and Server products. This includes assisting in design wins, supporting customer product ramp and production, documenting complex systems issues, and collaborating with development teams to resolve issues promptly. These activities require cross-functional collaboration with internal teams, external customers, and product programs to determine optimal solutions for North American and international customers.

Responsibilities

• Support SAS/SATA Protocol and RAID controller embedded firmware, OS drivers, and management software.
• Support PCIe, security, and encryption technologies.
• Work closely with Tier 1 OEMs and their ODMs to define requirements, assist in design wins, manage deliverables, and support initial system bring-up to full production.
• Work independently and in a team environment.
• Root cause and document customer issues in a timely manner, either independently or by leading a cross-functional team.
• Develop and review customer-level documentation, including user guides, release notes, technical product training, and application notes.
• Understand customer requirements and drive them through the project management process.
• Provide training as needed to end customers and Microchip FAEs.
• Travel within North America and internationally, as needed, to work at customer sites for debugging firmware and software.

Requirements

• Bachelor’s degree in Electrical Engineering or Computer Science with 12.5+ years of relevant industry experience.
• Extensive understanding of SAS/SATA, SCSI, PCIe, RAID, CXL, NVMe, and other storage-related technologies.
• Strong technical leadership and teamwork skills.
• Strong verbal and written communication skills with customer-facing experience and presentation skills.
• Strong software/firmware development and debug skills.
• Experience with debugging Linux/Windows Operating System drivers and applications.
• Highly structured programming skills in C, C++, and TCL/TK or other scripting languages.
• Experience with bench-top equipment such as protocol analyzers/exercisers, logic analyzers, and other storage or networking-related test equipment.
• Ability to work independently and effectively with cross-functional teams across multiple geographical locations.
• Must demonstrate initiative and be self-motivated.
• Creative with attention to detail.
• Ability to multi-task and meet deadlines.
• Provide customer and field engineer support as needed.

Additional Desired Skills

• Experience with RISC, MIPS, ARM-based embedded processors.
• Experience with storage accelerators.
• Experience with AI/ML, deep learning, and natural language processing.
• Hardware and chip development/debug skills.
• Experience with high-speed debug equipment like oscilloscopes, DCAJ, and BERT.
• Experience working with Marketing and Sales teams.
• Experience in the Storage Industry.
• TCP/IP knowledge/experience.
• Local Area Networking experience.
• Experience with Storage management (MCTP, BMC, etc.).
• Experience in SW/FW development with lightweight embedded kernels (ThreadX, VxWorks, eCos, etc.).
• Strong debugging skills and experience with kernel (Windbg), EJTAG, serial port, Greenhills Debugger.
• Understanding of server BIOS functionality and device drivers.
• Experience with server/storage firmware and software.

Travel

0% - 25% travel within North America and internationally, as needed.

Physical Requirements

• 10% Standing
• 10% Walking
• 80% Sitting
• 100% Inside work environment (Monday-Friday, 8 AM - 5 PM)