Technical Specialist III

About the Role

Yokogawa is a leading provider of industrial automation, test and measurement, information systems and industrial services, recognized with awards for Best Asset Monitoring Technology and Best Digital Twin Technology. The company supports the energy transition, biotechnology, artificial intelligence, industrial cybersecurity, and is committed to the United Nations Sustainable Development Goals. The team comprises 18,000 employees in over 60 countries, united by the corporate mission “co‑innovate tomorrow.” This position works in a collaborative environment with manufacturing, product management, marketing, sales, and order‑management personnel.

Responsibilities

• Establish strong relationships with manufacturing, product management, marketing, sales, and order‑management departments.
• Conduct instructor‑led classes in process instrumentation and controls.
• Facilitate learning by providing effective instruction and evaluating student performance.
• Schedule and coordinate training classes in partnership with engineering, manufacturing, sales enablement, product marketing, product management, and technical assistance centers.
• Manage all pre‑ and post‑registration communication with trainees.
• Coordinate training center logistics, including communication, instructor scheduling, training materials, meals, and events.
• Provide support and advice to stakeholders on Yokogawa’s training products, services, and solutions.
• Present training product overviews at group seminars or on request by sales and marketing.
• Gather and relay feedback to sales, product management, and product marketing based on sales confidence survey results.
• Utilize Yokogawa’s training calendar and online systems for scheduling, posting, and registration.
• Prepare and store student record documentation on Yokogawa’s platform after each class.
• Collaborate with Sales Enablement and product marketing to develop yearly messaging about available trainings for customers, indirect sales channels, and Yokogawa employees.
• Achieve and maintain Continuing Education Credits (CEU) accreditation.
• Maintain the customer‑experience training center and demo hardware, including Yokogawa Instrument Process Skids (YIPS).
• Generate training sales and foster long‑term client relationships to grow Yokogawa’s business.
• Perform miscellaneous duties as required.

Qualifications

• Excellent verbal and written communication skills.
• Energetic, outgoing, and friendly demeanor.
• Strong problem‑identification and objection‑resolution abilities.
• Ability to plan, organize, multitask, prioritize, and manage time efficiently.
• BS in Engineering preferred.
• 10 + years of experience in industrial automation instrumentation.
• In‑frequent travel required (10‑50% of time).

Yokogawa is an Equal Opportunity Employer that values diversity, equity, and inclusion, and does not discriminate based on race, color, age, sex, gender identity or expression, sexual orientation, religion, political opinion, nationality, ethnicity, disability, family relations, or any other protected characteristic.