Technical Specialist

MCA, your trusted advisor for wireless communications, data, and security, is seeking a Technical Specialist to support the Network Infrastructure Solutions (NIS) team in our Data division located in Durham, NC. We seek team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on our team.

About the role

Join the MCA family, where we prioritize both work and enjoyment. This role involves assisting in all phases of WWAN product configuration, troubleshooting, and customer support within an office/warehouse environment.

Responsibilities

• Assist in all phases of the configuration of WWAN products, including SIM routers and gateways
• Perform firmware updates and provision routers and gateways
• Provide troubleshooting for configuring WWAN routers and gateways
• Monitor ticket system and remote assets
• Interact with customers (internal and external) and vendors via phone and email
• Provide customer service and technical support
• Create and triage Cases/RMAs
• Assist in other departments as needed
• Travel as necessary to support company and customer needs

Requirements

• Customer service, time management, and strong computer skills
• Positive attitude, strong attention to detail, and excellent interpersonal skills
• High level of technical aptitude and motivation
• Professional, courteous, and dependable demeanor

Physical Requirements

The role requires frequent standing, walking, sitting, use of hands, reaching, climbing stairs, talking, hearing, and near vision for reading and computer use. Occasional lifting of equipment up to 50 pounds and positioning to maintain computers or other equipment may be required.

Benefits

• Medical, Dental, and Vision coverage
• 401K retirement plan
• Paid Time Off (PTO) and Holiday Pay
• Education Incentives

About MCA

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Our portfolio includes two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks.

With over 60,000 customers across public safety, commercial, manufacturing, education, healthcare, utilities, and government sectors, MCA is the largest Motorola partner in the U.S. We maintain strategic partnerships with over 1,000 major manufacturers to offer an extensive range of products and technologies.

Our culture is built on the MCA Way: Service First, Growth, Teamwork, and Safety. We believe our best work is both impactful and enjoyable, fostering an inclusive environment that celebrates diversity.