Technical Specialist

MCA, a trusted advisor for wireless communications, data, and security, is seeking a Technical Specialist to support the Network Infrastructure Solutions (NIS) team in our Data division located in Durham, NC. MCA values service, growth, teamwork, and safety, and as a Military Friendly Employer, we welcome veterans—over 250 are already part of our team.

About the role

Join the MCA family, where we prioritize both work and enjoyment. This role supports the configuration, provisioning, and troubleshooting of WWAN products, including SIM routers and gateways, while providing technical support to internal and external customers.

Responsibilities

• Assist in all phases of configuring WWAN products, including SIM routers and gateways
• Perform firmware updates and provision routers and gateways
• Troubleshoot configuration issues for WWAN routers and gateways
• Monitor ticket systems and remote assets
• Interact with customers (internal and external) and vendors via phone and email
• Provide customer service and technical support
• Create and triage Cases/RMAs
• Assist in other departments as needed

Requirements

• Customer service, time management, and strong computer skills
• Positive attitude, attention to detail, and strong communication skills
• High level of technical aptitude and motivation
• Professional, courteous, and dependable demeanor

Work Environment

The role operates in an office/warehouse environment with the following physical requirements:

• Frequent standing, walking, sitting, and use of hands to handle tools or controls
• Reaching with hands and arms, climbing stairs, and talking or hearing
• Lifting (overhead, waist level, or from the floor), bending, and near vision use for reading and computer tasks
• Occasional movement of equipment weighing up to 50 pounds
• Frequent positioning to maintain computers or other equipment

Travel may be required to support company and customer needs. No direct reports are associated with this position.

About MCA

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions nationwide, enhancing workplace safety, security, and efficiency. Our portfolio includes two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks.

Serving over 60,000 customers across public safety, commercial, manufacturing, education, healthcare, utilities, and government sectors, MCA is the largest Motorola partner in the U.S. and maintains strategic partnerships with over 1,000 major manufacturers.

Our culture, the MCA Way, is built on core values of Service First, Growth, Teamwork, and Safety. We believe our best work is both impactful and enjoyable, fostering a "Service First DNA" that extends beyond customers to employees, partners, shareholders, and communities.

Benefits

• Medical, Dental, and Vision coverage
• 401K retirement plan
• Paid Time Off (PTO) and Holiday Pay
• Education Incentives