Technical Specialist

About the role

As a Technical Specialist, you will play a key role in supporting and enhancing the VECTRA product line by driving technical excellence, quality assurance, process optimization, and software performance. You will serve as a subject matter expert, ensuring robust analysis processes, continuous improvement initiatives, and effective collaboration between technical and software teams. Your expertise will help maintain high-quality deliverables while supporting innovation and customer satisfaction across the organization.

Responsibilities

• Define and own the analysis processes and software applications for VECTRA product lines.
• Provide technical support for the VECTRA platform to ensure report delivery and quality are not impacted by analysis process or software issues.
• Deliver technical training on new and updated VECTRA processes, methodologies, and software tools.
• Maintain and update VECTRA-related documentation and Quality Metric Systems to ensure compliance with current ISO guidelines.
• Lead and monitor the introduction of new technologies across analysis processes and software platforms.
• Monitor quality trends, manage non-conformance findings, and drive closure of audit actions resulting from internal and external feedback.
• Drive root cause investigations, corrective actions, and continuous improvement initiatives within the analysis function.
• Serve as the technical reference point and troubleshooting lead for the VECTRA product line.
• Act as the primary point of contact for triaging and prioritizing cases raised through the Analysis Software Support Workflow.
• Collaborate with Analysis and Software teams to schedule support activities and monitor costs against established budgets.
• Drive software quality, testing, and release activities to ensure production analysis is completed using the latest approved software versions.
• Act as the Voice of the Customer by supporting software development projects aimed at optimizing and standardizing analysis processes across MFL technologies.

Requirements

• Degree in Engineering, Science, or an equivalent technical discipline with a strong practical and technical background.
• Minimum of 5 years of experience analyzing VECTRA inspection data.
• Certification as a minimum Level 2 Analyst with quality assurance experience in VECTRA Technology.
• Detailed, analytical, and process-oriented approach with the ability to drive issues to timely and effective resolutions.
• Excellent interpersonal, communication, and facilitation skills.
• Experience in root cause analysis, corrective action processes, and quality management systems.
• Experience presenting complex technical concepts and solutions to customers in a clear and concise manner.
• Strong problem-solving skills and the ability to quickly acquire knowledge of new technologies and products.
• Flexibility to manage multiple priorities, work independently, and adapt effectively to changing business needs.

Benefits

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.
• Eligibility to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).
• Eligibility for additional forms of compensation such as bonuses, subject to the terms of the applicable benefit plans or policies.

This position requires current work authorization in the country of employment. The employer is unable to provide or continue work authorization sponsorship for this role.