Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
• Diagnose problems and implement solutions
• Collaborate with customer counterparts to address technical challenges
• Travel occasionally to customer locations as needed

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Knowledge of healthcare IT systems
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication and collaboration skills

Skills

• Software development
• System analysis and design
• Project management
• Customer service and support

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years

Pay

Commensurate with experience

Schedule

N/A

Benefits

• Healthcare coverage
• Retirement savings plan
• Flexible work arrangements
• Professional development opportunities

Location

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin.

Company Culture

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world.

Equal Opportunity Employer

We are an equal opportunity employer and are committed to creating a diverse workforce. We believe that diversity, equity, and inclusion are essential to the success of our company and our customers. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.