Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
• Diagnose and resolve technical issues, often across multiple locations and stakeholders
• Collaborate with customer teams to implement solutions effectively
• Contribute to the development and improvement of Epic’s software

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Experience with software development and troubleshooting
• Ability to work independently and as part of a team

Skills

• Technical proficiency with Epic’s software
• Strong understanding of healthcare IT and patient data management
• Effective project management and organizational skills
• Ability to work in a fast-paced, dynamic environment

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses based on performance
• Stock grants to align personal and company interests
• Four-week sabbatical after five years
• Healthcare that is global, with opportunities to build the best ideas from around the world into Epic software

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

The schedule is flexible to accommodate the needs of the role and the candidate.