Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems
• Diagnose problems and implement solutions
• Collaborate with customer counterparts
• Work in various physical locations and with multiple stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• Cover letter required

Skills

• Strong problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team
• Experience with healthcare technology and patient management systems

Benefits

• Comprehensive benefits package
• Annual raises and bonuses
• Stock grants
• Sabbatical after five years

Pay

Commensurate with experience

Schedule

Varies based on project needs

Benefits

• Healthcare coverage
• Retirement savings plan
• Flexible work arrangements
• Professional development opportunities

Company Information

Epic is a global leader in healthcare IT, serving over 305 million patients worldwide. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more. We are committed to creating a diverse and inclusive workplace where everyone can thrive and contribute to the success of Epic and our customers.