Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
- Diagnose problems and implement solutions
- Collaborate with customer counterparts to resolve issues
- Occasional travel to customer locations may be required
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
- Cover letter addressing how your background makes you a strong fit for this role
Benefits
- Comprehensive benefits package
- Merit-based compensation reflecting the impact of your work
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
Pay
Compensation is commensurate with experience.
Schedule
Full-time position.
Skills
- Strong problem-solving skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
- Experience with Epic’s software
Benefits
- Healthcare coverage
- Retirement savings plan
- Flexible spending accounts
- Life insurance
- Disability insurance
- Employee assistance program
Company Culture
We offer a unique campus environment designed to enhance productivity and creativity. Meals are restaurant-quality but affordable, and staff have participated in various global adventures. We are committed to diversity, equity, and inclusion, and our principles guide our approach to designing software that supports high-quality care for all patients.