Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose and resolve software issues impacting patient care
• Collaborate with customer teams to implement solutions
• Travel occasionally to customer locations

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Strong analytical and problem-solving skills
• Experience with software development and troubleshooting
• Ability to work effectively in a fast-paced environment
• Excellent communication and interpersonal skills

Skills

• Software development and troubleshooting
• Healthcare IT knowledge
• Customer service and collaboration skills
• Project management and organizational skills

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Stock grants
• Annual raises and bonuses
• Sabbatical after five years

Pay

Commensurate with experience

Schedule

N/A

Benefits

• Healthcare coverage
• Retirement savings plan
• Flexible work arrangements
• Professional development opportunities