Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose and solve technical issues impacting patient care
- Collaborate with customer teams to implement solutions
- Travel occasionally to customer locations
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Knowledge of healthcare IT systems
- Strong problem-solving skills
- Excellent communication and collaboration abilities
Skills
- Technical proficiency in relevant software and tools
- Ability to work independently and as part of a team
- Attention to detail and strong organizational skills
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Flexible work environment with restaurant-quality meals
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers.
Schedule
Full-time position with flexible working hours.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Stock grants
- Sabbatical after five years
- Restaurant-quality meals
Company Information
Epic is a global leader in healthcare IT, serving over 305 million patients worldwide. Our community includes top-ranked health systems such as the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, among others. Located in Madison, Wisconsin, we are proud to be a part of a vibrant tech community and offer a unique campus designed to enhance productivity and creativity.