Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose problems and implement solutions
• Collaborate with customer counterparts to deliver solutions
• Work in various physical locations and with multiple stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Global healthcare experience
• Strong problem-solving skills
• Ability to work in diverse environments
• Effective communication and collaboration skills

Skills

• Software development
• Healthcare IT
• Customer service
• Project management

Benefits

• Comprehensive benefits package
• Annual raises and bonuses
• Stock grants
• Sabbatical after five years
• Flexible work environment
• Restaurant-quality meals

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Hours are flexible to accommodate your needs and the demands of the role.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Employee assistance program
• Flexible spending accounts
• Life insurance
• Disability insurance
• Short-term and long-term disability coverage
• Accidental death and dismemberment insurance
• Wellness programs
• Employee discounts
• Professional development opportunities

Company Culture

• Unique campus designed to enhance productivity
• Free, high-quality meals
• Opportunities for sabbaticals
• Team-building activities and events
• Community involvement initiatives

Equal Opportunity Employer

Epic is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to delivering the best possible care for all patients.