Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose and solve technical issues impacting patient care
• Collaborate with customer teams to implement solutions
• Manage projects across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Strong analytical and problem-solving skills
• Experience working with complex software systems
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team

Skills

• Software development and troubleshooting
• Customer relationship management
• Project management
• Healthcare industry knowledge

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Annual raises and bonuses
• Stock grants
• Sabbatical after five years

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Full-time position with flexible hours to accommodate project needs.

Benefits

• Healthcare coverage
• Dental and vision insurance
• Retirement savings plan
• Employee assistance program
• Flexible spending accounts
• Life and disability insurance
• Generous paid time off

Location

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin.

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, religion, gender, gender identity, sexual orientation, age, national origin, veteran status, disability, genetic information, or any other legally protected status.