Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose and resolve software issues impacting patient care
• Collaborate with customer counterparts to implement solutions
• Manage projects across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Experience with software development and troubleshooting
• Ability to work independently and as part of a team

Skills

• Software development and troubleshooting
• Communication and collaboration
• Problem-solving and critical thinking
• Customer service and support

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Healthcare that supports the delivery of quality care for all patients

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Hours are flexible and can vary based on project needs.