Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose and solve technical issues impacting patient care
• Collaborate with cross-functional teams to implement solutions
• Travel occasionally to customer locations

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Strong analytical and problem-solving skills
• Experience working in a fast-paced, high-stakes environment
• Ability to communicate effectively with diverse stakeholders
• Knowledge of healthcare IT systems and processes

Skills

• Technical proficiency in relevant programming languages and tools
• Excellent communication and collaboration skills
• Ability to manage multiple projects simultaneously
• Attention to detail and strong organizational skills

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Healthcare that is global and built from ideas around the world

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Hours are flexible to accommodate the needs of the role and the organization.