Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose problems and implement solutions
• Collaborate with customer counterparts to resolve issues
• Work in various physical locations and with multiple stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• Cover letter required

Skills

• Strong problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team
• Experience with healthcare technology and software

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Annual raises and bonuses
• Stock grants
• Sabbatical after five years

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible to accommodate the needs of the role and the patient population.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Employee Assistance Program
• Flexible spending accounts
• Life insurance
• Short-term disability
• Long-term disability
• Disability management program
• Wellness programs
• Employee discounts

Company Culture

• Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
• Unique campus design to enhance productivity and creativity
• Restaurant-quality meals at a low cost
• Four-week sabbatical after five years

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. Diversity, equity, and inclusion are integral to our principles and practices.