Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose problems and implement solutions
• Collaborate with customer counterparts to resolve issues
• Work in various physical locations and with multiple stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Knowledge of healthcare systems and technologies
• Strong problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team

Skills

• Software development and troubleshooting
• Healthcare IT knowledge
• Customer service and support skills
• Project management and coordination

Benefits

• Comprehensive benefits package
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Restaurant-quality meals at no cost

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Full-time position with flexible working hours.

Benefits

• Healthcare coverage
• Retirement savings plan
• Employee assistance program
• Professional development opportunities

Location

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or other factors.