Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose problems and implement solutions
• Collaborate with customer counterparts to resolve issues
• Work with stakeholders across multiple physical locations

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• Cover letter required

Skills

• Strong problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team
• Experience with healthcare IT systems

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years

Pay

Commensurate with experience

Schedule

Varies based on project needs

Benefits

• Healthcare coverage
• Retirement savings plan
• Flexible spending accounts
• Life insurance
• Disability insurance
• Short-term and long-term disability insurance
• Employee Assistance Program
• Volunteer time off
• Wellness programs

Company Culture

• Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
• Unique campus designed to enhance productivity and creativity
• Restaurant-quality meals at a low cost

Equal Opportunity Employer

Epic is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate in hiring or employment practices based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.