Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems
• Diagnose problems and implement solutions
• Collaborate with customer counterparts
• Work in various physical locations and with multiple stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Skills

• Strong problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team
• Experience with software development and troubleshooting

Benefits

• Comprehensive benefits package
• Merit-based compensation reflecting the impact of your work
• Annual raises and bonuses
• Stock grants
• Sabbatical after five years

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Hours are flexible to accommodate the needs of the role and the customer.

Benefits

• Healthcare benefits
• Retirement savings plan
• Employee assistance program
• Flexible spending accounts
• Life insurance
• Disability insurance
• Short-term and long-term disability coverage
• Accidental death and dismemberment insurance
• Dependent care assistance
• Family and medical leave
• Parental leave
• Maternity and paternity leave
• Personal days
• Volunteer time off
• Wellness programs
• On-site fitness center
• Meal plan discounts
• Discounts on local attractions and events
• Professional development opportunities
• Employee resource groups
• Community involvement programs

Location

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

Company Culture

• Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
• Uniquely themed campus designed to enhance productivity
• Restaurant-quality meals at a low cost
• Four-week sabbatical after five years

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity, equity, and inclusion are essential to delivering high-quality care for all patients. We are proud to be an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.