Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems
• Diagnose problems and implement solutions
• Collaborate with customer counterparts
• Manage implementations across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Skills

• Strong problem-solving skills
• Ability to work independently and collaboratively
• Excellent communication and interpersonal skills
• Experience with healthcare IT systems

Benefits

• Comprehensive benefits package
• Merit-based compensation reflecting the impact of your work
• Annual raises and bonuses
• Stock grants
• Sabbatical after five years

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Hours are flexible to accommodate the needs of the role and the patient population.

Benefits

• Healthcare coverage
• Retirement savings plan
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee assistance program
• Discounts on wellness programs

Location

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin.

Company Culture

• Unique campus designed to enhance productivity
• Restaurant-quality meals at a low cost
• Four-week sabbatical after five years
• Opportunities for personal and professional growth

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Diversity, equity, and inclusion are integral to our principles and practices.