Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems
• Diagnose problems and implement solutions
• Collaborate with customer counterparts
• Manage implementations across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Skills

• Strong problem-solving skills
• Ability to work independently and collaboratively
• Experience with software development and troubleshooting
• Excellent communication and interpersonal skills

Benefits

• Comprehensive benefits package
• Merit-based compensation reflecting the impact of your work
• Annual raises and bonuses
• Stock grants
• Sabbatical after five years

Pay

Commensurate with experience

Schedule

N/A

Benefits

• Healthcare
• Accommodations for employees with disabilities
• Flexible work arrangements
• Professional development opportunities
• Employee assistance programs
• Retirement savings plans

Company Culture

• Unique campus designed to enhance productivity
• Restaurant-quality meals at a low cost
• Four-week sabbaticals available after five years
• Opportunities for personal growth and travel

Equal Opportunity Employer

Epic is an Equal Opportunity Employer. Diversity, equity, and inclusion are written into our principles.