Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
• Diagnose problems and implement solutions
• Collaborate with customer counterparts to resolve issues
• Occasional travel to customer locations may be required

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Knowledge of healthcare IT systems and processes
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Restaurant-quality meals at no cost
• Opportunities for professional development and growth

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Full-time position.

Skills

• Strong technical skills in healthcare IT
• Excellent problem-solving and analytical skills
• Effective communication and collaboration abilities
• Ability to work independently and as part of a team

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Restaurant-quality meals at no cost
• Opportunities for professional development and growth

Location

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin.

Equal Opportunity Employer

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. Diversity, equity, and inclusion are written into our principles.