Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose and solve technical issues impacting patient care
• Collaborate with customer counterparts to implement solutions
• Manage projects across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Strong analytical and problem-solving skills
• Experience working in a fast-paced, mission-critical environment
• Ability to communicate effectively with both technical and non-technical stakeholders
• Knowledge of healthcare IT systems and processes

Skills

• Technical proficiency in software development and troubleshooting
• Strong communication and collaboration skills
• Ability to manage multiple tasks and priorities
• Attention to detail and ability to work under pressure

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses based on performance
• Stock grants to align personal and company interests
• Four-week sabbatical after five years of employment
• Flexible work arrangements and a supportive work culture

Pay

Compensation is competitive and commensurate with experience.

Schedule

The schedule is flexible to accommodate the needs of the role and the employee.