Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
• Diagnose and resolve technical issues, often across multiple physical locations and stakeholders
• Collaborate with customer counterparts to implement solutions effectively
• Contribute to the development and improvement of Epic’s software solutions

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Experience with software development and troubleshooting
• Ability to work independently and as part of a team

Skills

• Software development and troubleshooting
• Customer relationship management
• Project management
• Healthcare industry knowledge

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Flexible work environment with restaurant-quality meals

Pay

Commensurate with experience

Schedule

N/A

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Flexible work environment with restaurant-quality meals

COVID-19 Vaccination

Required

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity, equity, and inclusion are essential to delivering high-quality care for all patients. We are proud to be an equal opportunity employer and welcome applications from candidates of all backgrounds.