Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose and resolve technical issues impacting patient care
- Collaborate with cross-functional teams to implement solutions
- Travel to customer locations as needed
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Strong analytical and problem-solving skills
- Experience working in a fast-paced, high-stakes environment
- Ability to communicate effectively with both technical and non-technical stakeholders
- Knowledge of healthcare IT systems and processes
Skills
- Proficiency in software development tools and methodologies
- Experience with healthcare IT systems and processes
- Strong communication and collaboration skills
- Ability to work independently and as part of a team
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses based on performance
- Stock grants to align your interests with the success of Epic and our customers
- Four-week sabbatical after five years of employment
- Flexible work arrangements and a supportive, inclusive workplace culture
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers. Your merit-based compensation will be determined through a rigorous evaluation process.
Schedule
The schedule is flexible to accommodate the needs of the role and the individual. This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.