Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose and implement solutions for software issues impacting millions of patients
• Collaborate with customer counterparts to resolve technical challenges
• Manage the implementation of solutions across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Knowledge of healthcare IT systems and processes
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced environment
• Excellent communication and collaboration skills

Skills

• Software development and troubleshooting
• Healthcare IT systems knowledge
• Project management and implementation skills
• Customer relationship management

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Restaurant-quality meals at no cost
• Opportunities for professional growth and development

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

The schedule is flexible to accommodate the needs of the role and the candidate.