Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems
• Diagnose problems and implement solutions
• Collaborate with customer counterparts
• Manage implementation across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Skills

• Strong problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team
• Experience with healthcare IT systems

Benefits

• Comprehensive benefits package
• Merit-based compensation reflecting the impact on the company and our customers
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers. Details are provided upon interview.

Schedule

Hours are flexible to accommodate the needs of the role and the patient population. Some travel may be required.

Benefits

• Comprehensive benefits package
• Healthcare coverage
• Retirement savings plan
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee assistance program
• Discounts on fitness activities and wellness programs
• Professional development opportunities

Company Culture

• Unique campus designed to enhance productivity
• Restaurant-quality meals at a low cost
• Team of culinary experts from around the country
• Five-year sabbatical after five years
• Opportunities for personal growth and travel

Equal Opportunity Employer

Epic is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to delivering high-quality care for all patients. Our principles of diversity, equity, and inclusion are woven into our culture and practices.