Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations worldwide
• Diagnose problems and implement solutions
• Collaborate with customer counterparts to deliver effective solutions
• Travel occasionally to customer locations

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• Cover letter required

Skills

• Strong problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team
• Experience with software development and troubleshooting

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years

Pay

• Competitive salary

Schedule

• Full-time

Company Information

Epic is a global leader in healthcare IT, serving over 305 million patients worldwide. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more. We are proud to be headquartered in Madison, Wisconsin, a city known for its rising tech talent and green initiatives.

We are committed to diversity, equity, and inclusion, and we believe that these values are essential to delivering high-quality care for all patients. Our unique campus, designed to enhance productivity and creativity, offers staff opportunities for personal growth and fulfillment. We also offer a range of comprehensive benefits to support the health and well-being of our employees.

Please see our full non-discrimination statement at https://careers.epic.com/EEO.