Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose and implement solutions for software issues impacting patients worldwide
- Collaborate with customer counterparts to resolve technical challenges
- Manage the implementation of solutions across multiple physical locations and stakeholders
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Strong analytical and problem-solving skills
- Experience with software development and troubleshooting
- Ability to work effectively in a fast-paced, dynamic environment
- Excellent communication and collaboration skills
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Merit-based compensation reflecting the impact of your work on the company and our customers
- Annual raises and bonuses, as well as stock grants
- Four-week sabbatical after five years of employment
- Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride
Pay
Competitive salary commensurate with experience
Schedule
Full-time position
Skills
- Software development
- Problem-solving
- Customer service
- Teamwork
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical
Company Information
Epic is a global healthcare technology company that provides software solutions to hospitals and other healthcare providers. Our headquarters are located in San Francisco, CA, and we have a presence in over 100 countries. We are committed to diversity, equity, and inclusion and believe that a diverse workforce leads to better innovation and patient care.
Contact
To apply for this position, please visit our careers page at https://careers.epic.com/Jobs/Technical-Solutions-Engineer. For more information about Epic, please visit our website at https://www.epic.com/.