Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
- Diagnose problems and implement solutions
- Collaborate with customer counterparts to ensure successful project outcomes
- Occasional travel to customer locations may be required
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Knowledge of healthcare systems and Epic’s software
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Ability to manage projects and meet deadlines
Skills
- Software development and troubleshooting
- Healthcare industry knowledge
- Project management
- Customer service and relationship management
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Free, high-quality meals provided by a diverse culinary team
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers.
Schedule
Full-time position with flexible working hours.
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Free, high-quality meals provided by a diverse culinary team
Contact
Learn more about our team at https://careers.epic.com/Jobs/Technical-Solutions-Engineer.
Equal Opportunity Employer
We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. Diversity, equity, and inclusion are integral to our principles and practices.