Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
- Diagnose problems and implement solutions
- Collaborate with customer counterparts to address technical challenges
- Travel occasionally to customer locations
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Knowledge of healthcare IT systems
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
Skills
- Software development
- Healthcare IT
- Customer service
- Project management
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Sabbatical after five years
Pay
Compensation is commensurate with experience.
Schedule
Hours are flexible to accommodate the needs of the role and the patient population.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Employee Assistance Program
- Flexible spending accounts
- Life insurance
- Short-term disability
- Long-term disability
Company Culture
- Unique campus designed to enhance productivity
- Restaurant-quality meals at a low cost
- Four-week sabbatical after five years
- Opportunities for personal growth and development
Equal Opportunity Employer
Epic is an equal opportunity employer and is committed to creating and maintaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.