Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose and solve technical issues impacting patient care
- Collaborate with cross-functional teams to implement solutions
- Travel occasionally to customer locations as needed
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Knowledge of healthcare IT systems and processes
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
Skills
- Technical proficiency in relevant software and tools
- Experience with healthcare IT systems and processes
- Strong analytical and problem-solving skills
- Effective communication and collaboration abilities
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses based on performance
- Stock grants to align employee interests with company success
- Four-week sabbatical after five years of employment
- Flexible work arrangements and a supportive work environment
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers. Details are available upon request.
Schedule
Hours are flexible to accommodate the needs of both the employee and the organization. Specific details are provided during the hiring process.
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses based on performance
- Stock grants to align employee interests with company success
- Four-week sabbatical after five years of employment
- Flexible work arrangements and a supportive work environment
Contact
To learn more about our team and opportunities, visit https://careers.epic.com/Jobs/Technical-Solutions-Engineer.
Equal Opportunity Employer
Epic is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are proud to support a safe and welcoming environment for all employees.