Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose and resolve technical issues impacting patient care
- Collaborate with customer counterparts to implement solutions
- Manage projects across multiple physical locations and stakeholders
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Knowledge of healthcare IT systems and processes
- Strong problem-solving and analytical skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
Skills
- Technical proficiency in relevant software and tools
- Experience with project management and implementation
- Strong interpersonal and communication skills
- Ability to work in a fast-paced, dynamic environment
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Flexible work arrangements and remote work options
Pay
Compensation is competitive and commensurate with experience.
Schedule
The schedule is flexible to accommodate the needs of the role and the candidate.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Stock grants
- Four-week sabbatical after five years
- Flexible work arrangements and remote work options
Company Information
Epic is a global leader in healthcare IT, serving over 305 million patients worldwide. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more. We are committed to diversity, equity, and inclusion and are proud to be an Equal Opportunity Employer.