Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations using Epic’s software
• Diagnose and resolve technical issues affecting patient care
• Collaborate with cross-functional teams to implement solutions
• Travel occasionally to customer locations as needed

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Knowledge of healthcare IT systems and processes
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses based on performance
• Stock grants to align personal interests with company success
• Four-week sabbatical after five years
• Flexible work environment with restaurant-quality meals

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Full-time position with flexible working hours.

Skills

• Technical proficiency with Epic’s software
• Strong interpersonal and communication skills
• Ability to work in a fast-paced, dynamic environment

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses based on performance
• Stock grants to align personal interests with company success
• Four-week sabbatical after five years
• Flexible work environment with restaurant-quality meals

COVID-19 Vaccination

As a condition of employment, you must be fully vaccinated against COVID-19.

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. Diversity, equity, and inclusion are integral to our principles and practices.