Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose and resolve software issues impacting patient care
- Collaborate with customer teams to implement solutions
- Travel to customer locations as needed
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Knowledge of healthcare IT systems and processes
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
Skills
- Software development and troubleshooting skills
- Experience with Epic’s healthcare IT systems
- Strong interpersonal and customer service skills
- Ability to work in a fast-paced, dynamic environment
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
- Flexible work arrangements
Pay
Commensurate with experience
Schedule
Varies based on project needs
Benefits
- Health insurance
- Retail-quality meals
- Team-building activities
- Professional development opportunities
Company Culture
Epic offers a unique campus designed to enhance productivity and creativity. Meals are restaurant-quality but affordable, and staff have participated in various global adventures. The company is committed to diversity, equity, and inclusion, and provides stock grants to employees.
Equal Opportunity Employer
We are proud to be an equal opportunity employer and welcome applications from all qualified individuals. Diversity, equity, and inclusion are integral to our principles and practices.