Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose and resolve software issues impacting patient care
• Collaborate with cross-functional teams to implement solutions
• Travel occasionally to customer locations as needed

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Knowledge of healthcare IT and Epic’s products
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team

Skills

• Software development and troubleshooting
• Healthcare IT knowledge
• Project management
• Customer service and relationship management

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Flexible work environment with restaurant-quality meals

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Full-time position with flexible working hours.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years
• Flexible work environment with restaurant-quality meals

Contact

To learn more about our team and apply, visit https://careers.epic.com/Jobs/Technical-Solutions-Engineer.

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are an equal opportunity employer and do not discriminate against applicants due to race, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or other factors.