Technical Solutions Consultant, Crypto

About the role

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

The Technical Solutions Consultants team leads the technical relationship for Stripe Crypto's largest and most complex users, working across Engineering, Product, and go-to-market teams to balance business needs with technical constraints and act as trusted partners and consultants.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders.
• Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed.
• Partner closely with GTM and other user-facing teams to deliver a coordinated experience across your accounts, pairing technical ownership with commercial strategy.
• Translate customer and developer needs into actionable product feedback: aggregate patterns across accounts, size the business impact, surface it to Product and Engineering, and follow through to completion.
• Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, transaction throughput, settlement timelines).
• Proactively review your accounts' implementations to identify improvements and surface potential issues—across areas like performance, reliability, and compliance workflows—before they impact the user's experience, and flag growth opportunities to partner teams.
• Deliver regular business and technical reviews with customers (quarterly reviews, post-mortems, roadmap previews) and drive action items to closure.
• Create and maintain user-facing technical documentation, sample code, and troubleshooting guides that reduce friction and enable self-service.
• Lead cross-functional projects and process improvements that reduce operational friction, improve SLAs, and scale TSC coverage and effectiveness.

Requirements

• 5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
• Strong experience with RESTful APIs and webhooks, and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders.
• Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycle, and on/off-ramps, with genuine enthusiasm for going deeper.
• Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents.
• Excellent written and verbal communication and stakeholder management. You can hold both business-level and deeply technical conversations, and influence cross-functional teams.
• Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.
• Comfort operating in a fast-moving, ambiguous environment and prioritizing between reactive and proactive account work.

Qualifications

• Hands-on experience implementing crypto, stablecoin, or blockchain systems, including blockchain APIs and integrating digital assets with traditional financial systems.
• Background in payments, fintech, or cross-border money movement, including how traditional rails and stablecoin rails interoperate.
• Comfort with observability tooling for diagnosing production issues, such as Datadog or a comparable platform for log search, dashboards, monitors,