Technical Solutions Architect

Responsibilities

• Perform Operational Maturity Level (OML) assessments during the presales process of prospective clients
• Support our existing client base with the discovery, design, quoting, and delivery of technical solutions
• Support our Account Management team by providing a technical vision to an executive audience
• Aid in the creation of roadmaps for our clients' futures
• Aid in providing ballpark estimates for clients' budgetary purposes
• Aid in the delivery and understanding of the proposed solutions
• Serve as a Subject Matter Expert in Charles IT's technical services, for our clients and internal team members
• Support our team by completing project technical implementations, usually time sensitive and expedited in nature

Requirements

• Associate's degree or equivalent in a related field; and 5-8+ years related experience and/or training; or equivalent combination of education preferably in the technology field
• Superior oral and written communication skills required
• Proven ability to juggle multiple client needs with the ability to multi-task and function collaboratively as a member of a fast-paced, client orientated team
• Demonstrable ability to communicate, present, and work with key stakeholders at all levels of an organization, including executives and C-level
• Advanced experience with Cisco/Meraki, Datto, VMware, Microsoft 365 (Azure, Microsoft Endpoint Manager/Intune, Exchange Online, SharePoint)
• Expertise with ConnectWise RMMs, VoIP phone systems and or Mac OS is a plus
• Enthusiastic and dedicated to the challenges of a growing company and client base
• Excellent follow-through to see tasks through completion
• Self-starter with the ability to perform independently with little or no supervision
• High level of organization; sharp attention to detail
• Ability to pass a background check
• Current, valid US driver's license is required

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Paid Holidays
• PTO
• 401K
• Bonuses

Charles IT Commitment to Inclusion

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category.