Technical Shift Manager

Job Summary

VIRTUS Data Centres is the UK’s fastest-growing data centre provider. We own, design, build, and operate some of the most energy-efficient, flexible, and secure data centres in Europe. Reporting to the Technical Manager, the Technical Shift Manager will support the site team on all technical plant aspects, coordinating PPM and break/fixes working between the DCM and the Facilities team (subcontracted).

Key Duties and Responsibilities

• Witness all critical works on site.
• Management of M&E tasks to ensure service delivery meets expectations.
• Aid in scenario testing and training for the site teams.
• Maintain zero customer downtime including any breaches to contractual SLAs and KPIs.
• Work closely with the Service Management Centre (SMC) on the change control process, ensuring accurate reporting and management of customer communications and incident updates.
• Draft post-incident reviews.
• Ensure the management of specialist contractors, ensuring contracted service delivery is being received, reactive tasks are logged, and work is completed to a high standard.
• Ensure all staff, customers, and contractors adhere to site policies and operational processes.
• Assist in the management of the site Maximo CAFM system.
• Work with the Technical/Operations team on weekly and monthly site reports to ensure quality updates.
• Ensure the provision of a safe and healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures, and working arrangements, as required.
• A good understanding of the Health and Safety policies, procedures, and best practices.
• Out of hours on-call for any emergencies.
• Provide support and remote cover to neighbouring Data Centres if/when required.
• Any other reasonable requests made by your line manager.

Person Specification

• Experience Essential: Experience in a Data Centre or other similar critical Management role. Strong and demonstrable process management experience in a live operational environment. Real-time Incident/fault management experience in a business-critical environment. Experience with business continuity, risk management, incident management, and day-to-day engineering tasks.
• Knowledge Essential: Good health and safety and environmental knowledge. Mechanical or electrical engineering with working knowledge of BMS, PMS, and fire systems.
• Skills Essential: Flexible, adaptable, and innovative. Great team player. Strong ownership, accountability, and sense of urgency to drive issues to conclusion. Good communication skills (verbal and electronic).

What Success Looks Like in 12 Months' Time

• Built up an extensive knowledge of the building and driving of the teams' knowledge growth.
• Comprehend VIRTUS operations processes ensuring they are followed.
• Have a positive team impact and integrated within your shift team and the wider teams.
• Familiar with customer requirements and report generating.
• Develop team to work safely, effectively, and with high regard to human error avoidance.

Person Specification

• Experience Essential: Experience in a Data Centre or other similar critical Management role. Strong and demonstrable process management experience in a live operational environment. Real-time Incident/fault management experience in a business-critical environment. Experience with business continuity, risk management, incident management, and day-to-day engineering tasks.
• Knowledge Essential: Good health and safety and environmental knowledge. Mechanical or electrical engineering with working knowledge of BMS, PMS, and fire systems.
• Skills Essential: Flexible, adaptable, and innovative. Great team player. Strong ownership, accountability, and sense of urgency to drive issues to conclusion. Good communication skills (verbal and electronic).

Additional Information

A good understanding of the Health and Safety policies, procedures, and best practices. Out of hours on-call for any emergencies. Provide support and remote cover to neighbouring Data Centres if/when required. Any other reasonable requests made by your line manager.

Absolutely essential to be willing to undergo a BS7858 screening process as per VIRTUS’ Vetting Policy.