Technical Shift Lead

About the role

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We are seeking a dynamic and experienced Technical Shift Lead to join our team and drive our relationships with hyperscale clients to new heights.

Responsibilities

• Ensure proper maintenance of critical data center equipment such as Uninterruptible Power Supplies (UPS), HVAC systems, backup power generators, and physical security systems.
• Identify, report, and resolve technical issues identified within the Data Center categorized as whether related to hardware or software systems.
• Monitor and evaluate data center performance, including power consumption, ambient temperature and other critical factors affecting data center operation.
• Keep technical documentation of the data center up-to-date and accessible to include user manuals, cabling diagrams, and maintenance records.
• Monitor ticket queues and ensure all customer tickets and respond to within required SLA times.
• Stay abreast of latest technological trends and be prepared to update and upgrade the data center to ensure optimal operation.
• Perform all tasks of Data Center Shift Technician, including critical equipment maintenance, troubleshooting, and data center performance oversight.
• Lead and train the data center technical team, ensuring all members possess necessary skills and experience to perform tasks efficiently.
• Plan and schedule technical work, ensuring deadlines are met and the team operates in an efficient manner.
• Communicate effectively with team members, vendors and end customers to receive and provide status updates to ensure all stakeholders are informed through completion of Work Order Requests.
• Manage data center resources and personnel to effectively meet data center objectives.
• Supervise vendors and contractors working in the data center, ensuring compliance and security standards.
• Continuously evaluate the data center for opportunities to improve efficiency and effectiveness of operations.
• Provide leadership and guidance to lower-level staff through technical challenges while maintaining a positive and productive work environment.

Qualifications

• 5 years of data center experience, operations, and maintenance of critical facilities.
• Leadership, supervisory, or management experience in data center and/or critical facilities environment.
• Knowledge of critical infrastructure - to include MV switchboards, Transformers, Generators, ATS/STS, UPS, PDUs, RPPs.
• Ability to read and assess single line diagrams, technical manuals and engineering plans.
• Experience carrying out MOP/EOP/SOP.
• Strong communications, both written and verbal, coordinating with local and regional teams.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Ability to prioritize and manage multiple responsibilities.
• Ability to meet committed timelines, leveraging assistance/input from team.
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to 'getting a job done.'
• Strong attention to detail.

Physical Requirements

• Ability to lift and carry heavy equipment, up to 50lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment.
• Ability to stand for long periods of time in various work environments.
• Ability to bend, stoop, kneel, and reach for equipment related tasks.
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly.
• Good hand-eye coordination and dexterity for working with small components and connectors.
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses.
• Ability to differentiate between color-coded warning signs, labels, and cables.
• Ability to work in environments with a wide variety of temperatures inside a facility.
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow.
• Capability to work in environments with elevated noise levels while wearing hearing protection.
• Possession of a valid driver’s license for work-related travel, as required.

Benefits

• Time to Recharge: Enjoy 8 company-paid holidays, 2 floating holidays, and PTO so you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.
• Pace of Mind: The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.
• Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
• Wellness Support: Access to HSA, mental health resources, and gym discounts—because your health matters.
• Extra Protection & Perks: Through discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection for life’s unexpected moments.

Schedule

Monday - Friday

Pay

$87,000